When you click on the desired product, the product page has two sections: a short description (at the top next to the product image, or directly below it on mobile) and a detailed product description further down.

Detailed information and all technical data, dimensions, scope of delivery, etc. can be found by scrolling down to the “Description” tab. Often you will also find PDFs with instructions and data sheets there. Further down you will see similar or related items, and at the very bottom there are relevant articles linked from our online magazine.

To ensure you don’t miss any important details, please do not only look at the image and short description, but also check all the information further down the page – it’s worth it!

If you still have questions, or if information or product specifications are missing, please send us your questions via email, through the general contact form, or specifically via the “Question about item” button (above the description).

Our support team works from Monday to Friday. We usually reply within 1–3 business days. We answer every request personally. This means processing can take a bit longer than with automated systems, but you will receive a well-researched answer from our support team. If we need to check or research something with the manufacturer, or during peak times (e.g. around Christmas or other holidays), it may take 1–2 days longer. We do our best to provide you with accurate and targeted information as quickly as possible.

Further information:
You can also find many tips, tricks and useful information about converting leisure vehicles and our product range in our online magazine.

Operating and installation instructions are included with the items or available for download on the product page or in the “Instructions” section. For questions about items you have already received, these instructions should be your first point of reference.

What should I do if the instructions are not helpful?
Our tech support will be happy to help if installation or operating instructions are unclear or do not help in your specific situation. Please tell us exactly which steps are unclear or where the instructions do not fit (ideally with the page number / chapter and the item number).

What are the requirements for installation?
For installing our technical products, we recommend solid automotive basic knowledge and suitable workshop equipment. If you are unsure, please consult a qualified workshop, as the functionality and safety of many of our technical products depend on correct installation.

Liability & safety
Installation errors can lead to defects in the devices and, in the worst case, pose a safety risk to the vehicle and its occupants. We therefore recommend involving a qualified workshop if you have any questions about installation. Further information on liability can be found in our Terms & Conditions.

Orders placed via email must be entered manually and therefore take more time.
Orders placed through our online shop are processed automatically and much faster.

Please use our online shop whenever possible. If you have any questions or need advice, our team will of course be happy to help.

Should you still wish to order by email, please send us all relevant details, including billing and shipping addresses, as well as the quantity and item number(s) of the desired products. Please allow 1-3 business days (Mon-Fri) for processing; during trade fairs and other events it may even take slightly longer.
If the desired items can easily be ordered through the online shop, we kindly ask you to use this method whenever possible. We reserve the right to charge a processing fee for manual orders of shop items. We will, of course, inform you whether such a fee applies and how much it is before we process your order.

We do not have a retail shop or a consulting office. Customer service and consultants are not present at our warehouse, they do however provide experienced service by telephone and e-mail.

Our goods are available through online shop order and will be delievered to your doorstep.

You can meet us in person at Exhibitions and Meetings

Where can I find delivery time and availability information?
You can find this information in color gradation - green, blue or red - directly below the article short description or on mouse-over in the preview.

"Available immediately"
A green "available immediately" status followed by the delivery time directly is our favorite. You can order directly and expect the product within the specified time. We do our best to ensure this is the most common delivery status in our online shop.

"Goods ordered"
If an item is currently sold out, but we do have a delivery date, this will be displayed in blue below the short description. The item cannot be ordered yet; you can only order it once it is actually available.

"Currently out of stock"
Although we try to avoid it, this availability message appears when the item is sold out and we currently have no firm delivery date, or when that date has just passed. As soon as we know when the item is expected to arrive, we will update the information in the shop. You are not able to order it yet, only after it has arrived at our warehouse.

How do I stay up to date?
If your desired item is "ordered" or "currently out of stock" you cannot order it at this time. In both cases, however, you can use the notification function to be automatically informed when it becomes available again.
Instead of the "Add to Cart" button, you will find the "Notify me when available" button for out-of-stock items. Simply click it, enter your email address, and agree. We will contact you as soon as the product is back in stock — and only then. You will not receive any other emails.
For items with different variations (e.g., size, color), please select your desired option first so that the notification is accurate.

Can I pre-order?
Unfortunately not, we don't offer pre-orders. However, you can activate the notification function and then order directly after receiving the message as soon as your desired item is back in stock and can be shipped to you immediately after payment is received.

How quickly will my order be processed?
From Monday to Friday, online shop orders with payment received by 12:00 PM are usually packed and handed over to the shipping provider on the same day, or at the latest the next day (excluding public holidays, of course). During periods of high order volume or peak demand (e.g., pre-Christmas, Easter), processing may take an additional 1–2 business days.

When will my order be shipped?
We will ship your online shop order within 1–2 business days of receiving payment.
The actual delivery is handled by the selected shipping provider and typically takes 1–3 business days for regular parcels within Germany. Bulky goods, freight forwarding, and international shipments may have slightly different delivery times. Please also refere to the delivery times given by the shipping providers.

by the way:
Orders placed through our online shop are shipped immediately after payment is received. Through our online shop you can only order items, that we actually have in stock and can ship right away. If an item is currently unavailable, it cannot be ordered through the shop. You can then sign up to be notified when it becomes available and order as soon as it's back in stock.

individual, manual orders:
For manual orders and extensive, consultation-intensive systems (e.g., tigerexped power pro), we will inform you about a specific delivery time for your project in a personal consultation.

Changes to your order are generally only possible as long as no payment has been received.

Once payment has been received – usually immediately with PayPal and similar payment methods – your order will be promptly packed and shipped by us – unfortunately, changes are no longer possible at that stage.

Changes to PayPal orders are only possible in the unusual case that the payment was cancelled or failed due to a technical problem.

If you are still unsure about your order, it is best to choose the payment method "prepayment via bank transfer" and wait to pay until everything is clarified.
For short questions, you can use the comments function in your order, or for longer questions, send a separate email. Please allow us 1-3 business days (Mon-Fri) for a response; we will get back to you personally as soon as possible.

You can find our withdrawal policy here. You will also receive it with every order, and it is available at the bottom of our website.

Using our returns form
You are welcome to use our return registration form to notify us of your withdrawal.

Using the withdrawal button
Alternatively, you can click the yellow “Withdraw contract” button on our website.

In writing by email
Of course, you can also notify us of your withdrawal in writing, for example by email, including all relevant information, as described in our withdrawal policy.

What happens after you withdraw from the contract?

If your order has not yet been paid for at the time our support handles your withdrawal, you will receive a cancellation confirmation promptly once a member of our team has processed it. Our team processes requests from Monday to Friday, excluding public holidays.

If the order has already been paid for or released by the payment provider and is therefore already being processed, the cancellation and refund process will usually take 1–3 business days. We always aim to complete the process as quickly as possible.

If the goods have already been dispatched, you can return them to us after receival. We will send you a returns slip by email, which helps us process your return more easily and quickly. Thank you for including it with your return shipment.

Please note
Like all enquiries, your withdrawal is processed personally by our support team. We are available from Monday to Friday (excluding public holidays) and will send your return documents by email as soon as possible, usually within 1–3 business days after receiving your withdrawal.

Our products can generally also be installed by experienced DIY vehicle builders. This requires the necessary practical and technical skills, suitable tools, and an appropriate workspace. Please always follow the relevant installation instructions and comply with all applicable legal requirements, inspection obligations, and vehicle regulations.

We are happy to support you with planning and product selection. If you need assistance with installation from a specialised professional, you will likely find a suitable contact in our continually growing network of workshops, vehicle conversion specialists, and experienced professionals.

Our installation partner network is continually expanding. Please note, however, that individual workshops have different areas of expertise and specialisations. Not every installation partner therefore offers every type of installation or vehicle conversion service. We recommend contacting the relevant workshop in advance to confirm whether it can install the products you require and whether it has experience with your vehicle type and planned conversion project.

For more extensive installation or conversion projects in particular, it can be helpful to speak to several conversion specialists in person and find out about their reference vehicles, working methods, and current availability. For example, you can meet them at camping, off-road, or vehicle-conversion trade shows. This will help you find a company that is a good professional and personal fit for your project.

We calculate our prices to be as fair and competitive as possible at all times. For this reason, we generally do not offer storewide discount promotions or individual discounts for retail customers. Rather than relying on short-term promotions, we aim to provide consistent and transparent pricing for all customers, at all times.

Our prices reflect not only the product itself, but also the service we provide before, during, and after your purchase. This includes personal and technical advice, fast shipping, and prompt, solution-oriented support with questions, issues, or warranty claims.

Please note: Discount or voucher codes published on external coupon, discount, or deal websites are generally not issued or authorised by us. We therefore cannot guarantee that such codes will work or can be redeemed.

You can find discounted items and special offers in our SALE category. Occasionally, although rather rarely, we may offer limited-time promotions. We communicate these offers exclusively through our official channels, such as our online shop, newsletter, or social media accounts.

We offer separate terms and conditions for B2B partners. Interested business customers can find further information in our Professionals section.

Despite careful examination, this can unfortunately happen occasionally; we will remedy the situation as quickly as possible.

If your delivery is incomplete, please first check your shipping confirmation email and the tracking numbers it contains. Your order may have been shipped in multiple packages, not all of which have been delivered yet and will arrive shortly.

In case of damage or incorrect deliveries, or if something is still missing after all packages have been delivered, please send us an email or use our return form.

To help us process your request quickly, please provide the following information:
- name, customer-, order- and/or invoice-number
- the affected item number(s) and a brief description of the problem
- if possible, please send photos – they greatly help us to find a targeted solution
- you can also provide a phone number if you would like us to contact you by phone

We will review your request as quickly as possible and contact you personally within the next 1-3 business days (Mon-Fri). Together we will find a good solution – for example, a replacement delivery, a repair, or another suitable remedy.

Parcel shipments within Germany are free of charge for orders over €140. Different shipping costs apply to bulky goods, freight forwarding, and international shipments, which you can view HERE.

As soon as you have something in your shopping cart, you can also use our shipping cost calculator (scroll below the list).
And the shipping costs are of course also displayed during the ordering process; they depend on the delivery address.

If your delivery country is not listed or you are unable to place an international order through the checkout process, please contact our customer service with all relevant information (address and products). We will assist you as quickly as possible with a customized offer.

Delivery requests or changes can only be arranged by the recipient, not by us as the sender.

As soon as everything is prepared for shipping and we hand your parcel over to the shipping provider, you will automatically receive the tracking number by email, which you can use for further arrangements with the shipping provider. Please also check your spam or junk folder if you can't find the email right away.

Delivery preferences are then managed directly with the shipping provider. You can use the provider's portal or app for this. Depending on the provider, you can select, for example, a drop-off location, a preferred neighbor, or a different delivery day.

Please note:
Order notes are not delivery instructions and cannot be forwarded to the shipping provider by us. Please always arrange directly through the shipping provider's portal.

Attention with freight shipments:
Please pay attention to and respond to emails and calls from unfamiliar sources if you are expecting a delivery from a freight company. The freight company will contact you to arrange delivery. You will usually need to be present at the time of delivery.

We usually ship your order placed through our online shop within 1–3 business days after receiving payment, Monday to Friday (excluding public holidays). As soon as your package leaves our warehouse, you will receive a shipping confirmation with tracking information via email.

I haven't received a shipping confirmation – what can I do?

Check your spam folder.
Automatic shipping emails are occasionally filtered into spam folders by some email providers.

Check your payment.
In rare cases, the payment may not have reached us completely due to technical issues (e.g., if the redirect to PayPal is interrupted).
If you paid via PayPal or other payment providers: Please check your account to see if the payment was successful.
If you paid by bank transfer: Please ensure that the IBAN/BIC and the order number are correctly entered in the payment reference.

Contact us.
If your order has been fully paid (including the correct order number in the payment reference if you made a bank transfer) and has not been shipped within 1–3 business days of receiving your payment, please contact us with the following information: customer name and customer number / order number / payment transaction number or proof of transfer.
We will review the matter as quickly as possible and get back to you personally.

This status means, we have finished processing and packing your order and it is on its way to the logistics center of the shipping service provider. Here it will receive the first tracking scan.
In rare cases, especially around public holidays this first scan (and also further scans) can be delayed a bit.
If your shipment status doesn't change within 3-4 business days, simply send us a quick message (including your customer number and/or order number) – we'll check it out for you right away.

Further changes are not possible any more.
Once this status is displayed, your order is "packed and shipped" in our system.
Changes or cancellations are no longer possible. Your package has either already been picked up or is waiting in a large pile of other shipments, ready for pickup any minute.
If you no longer want something, you can of course cancel within 14 days. Find our canellation form and cancellation policy here.

If your shipment shows no progress in the tracking information for more than 3 or even 5 business days, please contact us briefly with your customer and order number.
We will check the shipping status and clarify the matter with the responsible shipping provider. Depending on the shipping method and carrier, we will first file a complaint regarding the delivery time or, if possible and necessary, initiate an investigation.
If the shipment is not delivered shortly or is considered lost, we will work out a suitable solution with you. We will, of course, keep you informed of the further progress.

For a tax refund on personal export, please refer to the Information Sheet on VAT Exemption for Export Deliveries in Non-Commercial Passenger Traffic from the German Federal Ministry of Finance.

Especially note point 7:

7. Excluded from VAT exemption: Deliveries for the equipment or supply of private means of transport

Deliveries of goods intended for the equipment or supply of a private means of transport (such as cars, station wagons, sports boats, sailing yachts, aircraft) are excluded from the VAT exemption for export deliveries in non-commercial passenger traffic. This applies to vehicle parts that are permanently installed in the vehicle (such as bumpers) as well as items considered removable equipment (such as tow ropes, spare tires, first aid kits). Goods intended for the supply of a vehicle (such as fuel, engine oil, cleaning products) are also not eligible for VAT exemption under these export regulations.

The classification of items is based on the clear customs tariff number—the actual use (for example, in a holiday home or on a boat) is irrelevant to customs. Interpretation is not possible here. Therefore, a tax refund for personal export of the vehicle parts defined here is not permitted and will not be granted by us, even as an exception.